Refund policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item can be in used or unused condition. You'll need the receipt or proof of purchase.

To start a return, please contact us at support@getvortek.com

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Original shipping charges are non-refundable.

You can always contact us for any return question at support@getvortek.com

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges: If you need a different size or have any issues with your order, simply contact us at support@getvortek.com and we'll work with you to get it sorted out.

Refunds: We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 3-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at support@getvortek.com